Fall Online Special: For a limited time, enjoy free freight on orders of $5,000 or more with code FALL26 at checkout. See terms & conditions.

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Shipping

All orders will be shipped freight prepaid and charges will be added to the invoice. Currey will not charge the credit card associated with the order until the order has shipped. Custom and other special orders may require a deposit before shipment.

Unless your purchase order is noted "Ship Complete" in the Order Notes during checkout, we will ship your order as the products becomes available. International shipments will automatically be held to ship when complete unless otherwise requested. The ship date quoted by your sales representative or Currey & Company staff is an estimate only. We will always do our best to provide you with the most up-to-date and accurate information.

Shipping Rates

Currey & Company's Freight Rate Map

Freight is calculated based invoice total and the “ship to” address. Currey reserves the right to select carrier of choice.

Customers can choose to ship via third party with a carrier of their choice.

Freight rates for all other destinations not covered on the map above must be determined with a freight quote.

Faux bois freight is calculated with an additional 17% charge to the base zone percentage rate.

Damage or Shortage

Currey & Company carefully inspects and packs each order before consigning it to a freight carrier.

Please comply with the following procedure diligently upon delivery of your order:

  • Upon delivery, inspect the contents of the order immediately. Inspect all deliveries with the delivery driver present.
  • Notify your carrier immediately to report any damage or shortage.
  • Freight damage must be noted on the delivery receipt. Failure to notate such damage will result in your loss. Releasing the delivery driver and signing delivery receipt "Subject to inspection", may result in your loss.
  • If such a loss or damage does occur, save the carton and packing material.
  • Notify Currey & Company immediately to report any damage or shortage. We will not be liable for damages reported after five business days post-delivery.
  • Photographs will be required to validate a damage claim and determine the best course of action to resolve the issue.
Returns & Cancellations Policy

At Currey, we want you to love your purchase. If something isn't right, we're here to help. Please review the policy below, which explains how returns, exchanges, damages, and cancellations are handled.

Return Eligibility & Timeframe

You may return new, uninstalled items within 60 days of delivery, provided the item is unused, in its original packaging, and in 100% sellable condition with all parts and hardware included. Returns that don't meet these conditions may be declined or subject to additional fees.
Not eligible for return: custom-ordered lighting and special-order items, installed items (see Section 4 for a limited exception), and sale, warehouse sale, clearance, or other final-sale items. If you simply change your mind after an item has been installed but it shows no damage or defect, we're unable to accept a return. Installation is considered acceptance of the item.

Fees & Return Shipping
  • A 25% restocking fee applies to standard authorized returns; this does not apply to items confirmed defective.
  • Returns made without prior authorization are subject to a 30% restocking fee instead.
  • If an authorized return isn't shipped back within the 30-day window, it will be treated as unauthorized and subject to the 30% restocking fee.
  • Return shipping is the customer's responsibility for authorized returns; we'll provide a prepaid label, and its cost plus the restocking fee will be deducted from your refund.
  • Pickup appointments are scheduled only after your order is complete and all items are in stock. Please do not arrive without a scheduled appointment.

Refunds are issued as credit to your original form of payment once the returned item has been received and inspected. We strongly encourage you to contact us before sending anything back, so we can confirm eligibility and avoid the higher fee.

How to Start a Return

Contact our team to request authorization. Once approved, we'll issue a return call tag, and items must be shipped back within 30 days.
If you've requested a replacement and that item is backordered, your return window may be extended to account for the wait.
We don't provide packaging for returns. If you've already disposed of the original box, please use the box your replacement arrives in (or one of similar size and protection), and pack items carefully to prevent damage in transit.

Damaged, Defective & Installed Items

We carefully inspect every item before it ships. If your item arrives damaged or with missing parts, please report it within 30 days of delivery. Before installing anything, use the installation checklist included in your box to confirm the item arrived in good condition and do not install a damaged item. Once installed, we're unable to take responsibility for damage, including damage caused by improper installation.
Signing for a delivery that is visibly damaged or short-shipped is considered acceptance of that condition, and responsibility for it transfers to you at that point.
As a general rule, once a light fixture or other item has been installed, it's considered used and is not eligible for return. In limited circumstances, we may make an exception at our discretion; when we do, a 30% restocking fee applies and return shipping is deducted from your credit.

Order Changes, Rerouting & Refused Deliveries
  • Once an order has shipped, it can no longer be changed or canceled.
  • If a package needs to be rerouted after shipping, this may be possible, but carrier rerouting fees will apply.
  • If a delivery is refused, additional fees may apply to cover return freight and handling.
Questions?

Our team is happy to help with any return, damage, or cancellation question. Please contact us at 678.533.1500 before sending anything back. A quick conversation up front helps ensure your return goes smoothly.

Customer Pickup Policy

To help ensure a smooth and efficient pickup experience, please review the following information before arriving at Currey & Company.

Scheduling Your Pickup
  • Pickup appointments are scheduled only after your order is complete and all items are in stock. Please do not arrive without a scheduled appointment.
  • Pickup hours are Monday - Friday, 8 a.m. - 3 p.m.
  • Address: 50 Best Friend Rd. Atlanta, GA, 30340, Dock Door #5 or #6
  • For questions regarding pickup appointments, please email pickup@curreyco.com or call 678.537.0925
  • You will receive an email reminder for your scheduled pickup.
Missed Pickup Appointments
  • Orders not picked up within 3 business days of the original scheduled pickup date will be placed on hold and the merchandise returned to available inventory.
  • If a pickup appointment is not rescheduled and the order is returned to stock, a 25% restocking fee will apply.
Before You Arrive
  • Please make sure your vehicle is large enough to accommodate all items being picked up.
  • Before leaving the warehouse, inspect the outer cartons for any visible signs of damage. Currey & Company is not responsible for damage that occurs during transit after pickup.
Loading & Securing Merchandise
  • Our team will assist with loading and unpacking as needed.
  • Customers are responsible for properly securing and tying down merchandise to their vehicles.
  • A $35 fee applies to unpack crated items.
  • Faux bois items cannot be uncrated at pickup.

Thank you for helping us make your pickup experience safe, timely, and efficient. We appreciate your business and look forward to assisting you.